You have 14 days after receiving your order placed on the online store to return all or part of your purchases for a refund if they do not suit you.
Items must be returned to us in their original packaging and condition (they must not have been worn or washed) and must include the tags.
Return shipping costs are free—excluding promotional sales and outlet items—for mainland France. For promotional sales or outlet items, a return fee of €8 will be automatically deducted from your refund.
For Europe and other international destinations, return shipping costs are at the customer's expense.
Exchanges are not possible.
To submit your return request:
Directly via your customer account, in the "Order History" tab, find your order and click on "Request a return"
Once all your items have been selected for a refund, you can pack your parcel and send it back to us.
The return parcel must be dropped off at a post office or relay point within 48 business hours of your return request. We advise you to keep the proof of deposit signed and dated by the post office or the retailer where you drop off your order.
If you reside outside of mainland France, you can send your parcel to the following address:
Cotélac – Service Retours
ZA en Pragnat Nord
Rue du Professeur Luc Montagnier
01500 Ambérieu-en-Bugey
France
eshop@cotelac.fr
We strongly recommend that you opt for a shipment with a tracking number, as you are responsible for the return until it is received at our premises.
Upon receipt of your parcel, and provided it complies with our return policy*, we will process your refund within a maximum of 14 days.
To learn more: https://www.cotelac.fr/policies/refund-policy